LA Maintained Schools – Incident Reporting Form

Online reporting as of 2 June 2025

We have now launched the new online incident reporting system. Please navigate to the following link to access the portal: https://residents.suffolk.gov.uk/SchoolsSHAW

Full guidance on how to use the new GOSS online reporting system can be found HERE . Please share this with all staff.

Please be advised that education settings who are academies, free schools, independents and Voluntary Aided are NOT required to report incidents to the LA and therefore should stay with their current reporting system.

The old system of completing a Word document, then emailing it to us, ended on Friday 30 May 2025.  Forms submitted after that time will not be read. The current email address beginning schools.incidents@ will be shut at that point as well.

The new email address for correspondence about incidents is [email protected] but this is only needed if you are asked to send additional information or if there are queries about the new system. All documentation including photos, risk assessments, fit notes etc can be uploaded on the online system.

RIDDOR reportable incidents

Please note: Maintained schools do not report their incidents to the HSE – your SHaW Advisor at Suffolk County Council does this.

However, the Incident reporting in schools guidance from the HSE, can help you ensure that you report the incident as quickly as possible. 

Academies, Voluntary Aided, free schools and other non-maintained schools should have their own system for capturing incidents and for reporting to the HSE where required.

Guidance on bites and defibrillators

• Animal and human bites – NHS Choices information.
• Automated External Defibrillator – Department of Education Guidance.

Privacy notice

Please see our Safety, Health and Wellbeing Privacy Notice for information about about how we manage and process the personal data captured in incident reports.