Alternative Provision – important updates

Please find below the following updates:

  • Due to the very high number of referrals and email enquiries currently being received, we do apologise for any unforeseen delays in your referral. However, please be assured we will acknowledge every referral received and we will come back to you as soon as we have information to share. Please bear with us at this time.
  • Please note that although AP providers have 15 days to respond following receipt of referrals, this does not mean we will have an outcome to share with you after 15 days. We will progress as many consults with providers as we can, based on the information received within a referral. This can take longer than 15 days. Again, please wait for us to come back to you. We will do this as soon as we can.
  • Please note incomplete referrals will be returned. In addition, we will not progress a referral without the completed Consent Form which should be sent with your completed referral. We may also request further information from you. If we do not receive this within 5 working days from sending the request to you, we will assume you no longer wish to progress the referral.

We are working very hard to ensure you receive outcomes as quickly as possible for your children and young people. Many thanks for your understanding and joint working with us.